Western Brandenburg Vacations from $1,606

Clean hotel with helpful staff. Bit of a walk to public transport or central Berlin.

The good: I really like the location. The room was a really nice size, clean and comfortable. I asked for extra pillows and received them. The not so good: The heating could not be controlled, it was way too hot. I was greeted once on entering the hotel. Even when the desk was not busy there was no salutation and the staff there came across as unwelcoming. Slow check out. I contacted the hotel for an earlier check in before I went but nobody got back to me. My flight was early and they stood by the 3 pm time even though others arrived after me and got checked in. I waited from 10:30 until 3. A smile would have been great.

The lady at the bar who serves me drinks was racist and flicked me in the back when she served snacks with the drinks I ordered. This behavior is not acceptable and tolerance of all races is a must in this day and age. I am asking for a refund of at least one night’s stay in view of this behavior.

Fantastic hotel, fantastic staff , fantastic bar and fantastic food- as always !

Friendly staff, clean spacious rooms, decent breakfast buffet.